客戶服務(wù)顧問(wèn)崗位職責(zé)

　　在當(dāng)下社會(huì)，越來(lái)越多人會(huì)接觸到崗位職責(zé)，崗位職責(zé)主要強(qiáng)調(diào)的是在工作范圍內(nèi)所應(yīng)盡的責(zé)任。那么制定崗位職責(zé)真的'很難嗎？下面是小編收集整理的客戶服務(wù)顧問(wèn)崗位職責(zé)，僅供參考，大家一起來(lái)看看吧。

　　1、負(fù)責(zé)解答手續(xù)辦理進(jìn)程情況（保險(xiǎn)，延保，金融）；

　　2、負(fù)責(zé)相關(guān)部門溝通聯(lián)系，收集所需資料，完成相應(yīng)工作；

　　3、負(fù)責(zé)解答客戶流程的相關(guān)問(wèn)題。

　　4、完成領(lǐng)導(dǎo)布置的其他工作。

　　Provide assistance to our clients by replying to product, after-sales, Corporate enquiries through emails and phone calls in a timely and professional manner demonstrating luxury through service;

　　Accurately track client details and requests using CRM systems;

　　Understand Moncler client’s needs, experiences and interests in order to improve the client experience offer, working both at a regional and HQ level with internal project stakeholders;

　　Work to improve Client Service processes, communication, tools at a regional level

　　Responsible for client service for e-commerce/digital campaign or ongoing project

　　Chinese native speaker with excellent communication skills

　　Proficient in English and Cantonese with both excellent verbal and written skills

　　3 years experience in a Customer Service role, e-commerce experience preferred

　　Natural flair for dealing with people, empathy and intuition

　　Action-oriented and drive for results, excellent team player

　　Proficient with the use of computer and software applications

　　Be really passionate about the fashion industry

　　Previous international experiences both in professional and non-professional contexts are considered a plus

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